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Our Policy

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Our Policy

At Hilltop Healthcare Foundation, we are committed to providing you with the highest quality of

care in an environment that fully protects your privacy. In the course of providing optimum care for our patients, we are, however obliged to collect certain personal information about the patient and his/her medical condition.

Understanding the sensitivity of some of these personal information, all staff of Hilltop Healthcare sign a confidentiality agreement upon employment; we are thus under legal obligation to keep all patient information absolutely confidential and to ensure that our patient's privacy is fully protected at all times.

All staff and volunteers of HHCF are trained in the appropriate use of medical information, and know that it is available to them only as necessary to perform their jobs.

Each time you visit HHCF, or have a private appointment with your Doctor or Caregiver, a record of your visit is made. Typically, this record contains your symptoms, examination and test results, diagnoses, treatment and a plan for care or treatment. Your medical record is the physical property of HHCF, but the information contained in the record belongs to you. 

At any given time, following laid-down procedures, you have the right to:

– See and obtain, with some exceptions, a copy of the medical information used to make decisions about your care. 

– Ask us to communicate with you about medical matters in a certain way or location.

We understand that your medical information is personal, and our policy is in place to protect you and protect the foundation as we work towards a common goal.

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